Capitol Insurance Brokers (Pvt) Ltd was established in 1995 and is a wholly owned Zimbabwean Insurance Broking Company registered by the Commissioner of Insurance in terms of the Insurance Act. We are a member of the Zimbabwe Insurance Brokers Association (ZIBA). Capitol is the second largest capitalised Insurance Broking Company in Zimbabwe and the third ranked short term Broker.
Insurance Neatly Packaged – What We Mean.
The oxford dictionary defines neatness as being tidy and smart whilst the majority of us cannot really define this simple word. However surprisingly, every one of us can identify where neatness is evident. Therefore if that is so is there really any need to define neatness when we can all tell where it is evident? For those of you who have come across Capitol Insurance Brokers’ logo or corporate livery at one point, you can surely remember the motto ‘insurance neatly packaged.’ I believe at one point and time those involved have wondered how insurance could be neat, thus tidy and smart when it’s only a service that can neither be seen nor touched. Well, at Capitol Insurance Brokers we believe insurance can be seen, felt and even heard despite it being a service. It is not because of the corporate livery or other physical evidence that can be seen but our service standards that have seen a symbiosis type of relationship developing between our clients and us.
At Capitol Insurance Brokers, we believe that a client is the Systems Master Controller and whatever we do revolves around him or her. Our service staff are highly trained to respond to our clients’ needs and their high commitment enables them to step out of the ordinary to make sure that a customer’s problem is solved. Further, our senior management is available and accessible to assist when need arises. Because we give a listening ear to our clients, we have managed to respond to their changing needs, providing appropriate products to their satisfaction. We are always probing for new ideas in pursuit of excellence, a never-ending search for improvement. As clients’ needs continue to change, our objective is not only to satisfy them, but to go beyond customer satisfaction towards wowing the customer. We give a listening ear, providing explanations on any technical jargon and different covers that we offer at competitive rates.
Furthermore, we understand the insurance industry as well as all the underwriters involved. Thus, this gives us an edge in our broking services as we deal with reputable insurers, who also understand the changing needs of our clients. Certainly, we neatly package our insurance. If you require such experience, then come to Capitol Insurance Brokers for an insurance experience, where you can understand neatness without a definition or an explanation.
